To Arrange a Trip

Call the Medicaid Transportation (855) 360-3543 or (855) 360-3542, between 6 am and 6 pm daily, three days in advance of your trip. Please have the following information ready:

About you:

  • Name and Last Name

  • Birth date

  • Address

  • Contact Number

  • Medical reason for Transportation

  • Level of transportation required

  • Your ID number, as it appears on your Medicaid identification card

About your physician and the appointment: 

  • Name and phone number of ordering physician and name of physician that will be seen

  • Date and time of the appointment (specify if it’s a Standing Order, for example: you need transportation from Monday through Friday)

  • Location of the medical appointment (include cross streets whenever possible)

  • Transportation vendor with whom you prefer to ride (ACGC)

  • Any other special instructions needed for the trip

  • Whether you will be traveling with a PCA, a guest, or both

  • Any special instructions such as the need for the vehicle operator to announce his or her presence if you are visually impaired

  • Please provide the same information for the return trip

ACGC is exactly the transportation you need, at precisely the moment when you need it.

 

TIPS

  • Always wait where the driver can see you.

  • Be ready to travel at your scheduled pick-up time and be prepared to wait up to 20 minutes after that time.

  • Drivers who arrive within a 20-minute waiting period are considered on time.

  • The driver must wait for you for 5 minutes from the time the vehicle arrives during or past the 30-minute waiting period.

  • If you miss your ride at the start of a trip, but manage to reach your destination, call the Command Center to confirm your return ride.

  • Make your reservation one to two days in advance.

Spread the Word

Tell your friends and family about ACGC Transportation. There's no better way to take care of you and your loved ones than by arriving on-time to your medical appointments!

 

Remember to always request ACGC when you call for medical transportation!

 

Do you want your testimonial to be on our website? Write us an e-mail with a few lines of your experience with ACGC and we will post it!